How do I know a Parent has Signed Up?

You'll be able to see the status of a parent's account by hovering over their name on the My School > Students page.

If they have:

  • Orange hourglass: that means they have been invited but have not signed up yet. 
  • Green shield: that means they have successfully signed up.
  • If they have an orange contact-book icon, that means they do not have an email address on file (see screenshot below).

You can also view their status by going into the student's profile and scrolling down to the Parent/Guardian list. Their status should appear as: 

  • Signed Up - if they have successfully logged in
  • Invite - if they have never received an invitation
  • Re-Invite - if they have received an invitation but still have not signed up yet
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