If you need to issue a credit to a parent (the example used here is an excused absence), you can go into the family's billing account to initiate a New Transaction. You can also edit or cancel any credits issued in the family's billing account. 

Create a New Credit:

  1. Go to Billing-->Family Account
  2. Click on the name of the student
  3. Click "New Transactions" (red arrow below)
  4. Select "Add Credit" (circled in red below)

5. Fill out the amount and any relevant details and click "Submit"

Edit or Cancel a Credit:

  1. Go to Billing-->Family Account
  2. Click on the name of the student
  3. Use the ellipsis on the line with the credit (red arrow below) to "Edit" or "Cancel" (circled in red below)

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