If you accept credit card or bank account (ACH) payments you may eventually experience a Failed Payment.

This happens for a variety of reasons and doesn't necessarily mean the parent's funds are the cause. Follow these directions to remedy the situation:

Step 1: Contact Stripe's customer service
Kinderlime does not process payments so we are unable to look up why a payment has been declined. Payments are processed through our payment processor Stripe, click this link to navigate to their support page. 

Step 2: Based on the info you receive from Stripe you can contact the parent to arrange to charge again or accept payment in a different form. 

Links for more info:
Refund a Payment
Initiate Online Payments

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